Frequently Asked Questions

Results depend on menu quality, knowledge-base content, audio quality, and the selected model. The assistant can ask clarifying questions; test real menu scenarios before production use.

The assistant can collect item options, notes, and multi-item orders when those details are represented clearly in the menu and agent instructions. Ambiguous or safety-critical requests should be escalated to staff.

When escalation rules and routes are configured, the assistant can notify staff or transfer the interaction. Available behavior depends on the active channel and setup.

You can improve results by updating the menu, knowledge base, instructions, and tested examples. The system does not promise automatic improvement from customer conversations.

Alo Restoran currently provides its own menu and order-management flow. POS connector requirements are reviewed and scoped per project; no general 50+ POS catalogue is advertised.

Direct delivery-platform connectors are not generally available today. Orders can be managed through Alo Restoran channels, and project-specific integration needs can be evaluated with our team.

Available payment gateways are shown in the billing panel and require your own provider account and configuration. Card details are handled by the selected payment provider, not stored by Alo Restoran.

Yes. You simply forward your existing number to Alo Restoran. Customers call the same number they always have.

Yes. Upgrades take effect immediately; downgrades apply at the next billing cycle. There are no long-term contracts on monthly plans.

A conversation is a single continuous interaction with one customer — whether it's a 2-message order or a 20-message booking with modifications. Starter plan includes 500/month; Growth and Enterprise are unlimited.

Yes. Enterprise plan covers unlimited locations at a flat rate. For 3-10 locations, contact us for a custom Growth plan quote.

No setup fees on any plan. You pay only the monthly or annual subscription.

Sensitive provider credentials are encrypted at rest, traffic is served over HTTPS, and access is restricted by role and restaurant scope. We do not claim certifications that have not been independently completed.

Never. Customer data belongs to you, the restaurant. We never sell, share, or use your customer data for any purpose other than providing the service.

Transcripts and recording behavior depend on the active voice provider and branch configuration. Confirm local notice and consent requirements before enabling call recording.

You can request access, correction, export, or deletion through support. Retention and deletion timing depend on operational, contractual, and legal requirements.