Legal

Privacy Policy

Last updated: April 1, 2026

At Alo Restoran, your privacy matters. This policy explains how we collect, use, and protect your information when you use our platform.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account (name, email, password), set up your restaurant profile (restaurant name, address, cuisine type, phone number), upload menus and knowledge base documents, and contact our support team. We also collect usage data automatically, including log data, device information, IP addresses, pages visited, and features used. Payment information is processed by our third-party payment processor and we do not store full card details.

2. Customer Data (Your Restaurant's Data)

When your AI agent interacts with your customers, we process that conversation data on your behalf. This "Customer Data" — including customer names, phone numbers, order details, and conversation transcripts — belongs to you. We act as a data processor, not a data controller, for Customer Data. We process it only to provide the Service and do not use it for our own purposes, including training our AI models, without your explicit consent.

3. How We Use Your Information

We use the information we collect to: provide, maintain, and improve the Service; process transactions and send related information; send technical notices, updates, security alerts, and support messages; respond to comments and questions; monitor and analyze usage patterns to improve the Service; detect and prevent fraud and abuse; and comply with legal obligations.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share information with: service providers who assist in our operations (hosting, payment processing, analytics) under confidentiality agreements; business partners with your consent; law enforcement when required by law; and in connection with a merger, acquisition, or sale of assets (with notice to you).

5. Data Retention

We retain account, conversation, order, and operational data while it is needed to provide the Service and meet security, contractual, or legal requirements. Retention can vary by data type, enabled provider, and configuration. You can contact support to request information about or deletion of eligible data.

6. Security

We use technical and organisational safeguards that include HTTPS transport, encryption of sensitive provider credentials at rest, and role- and restaurant-scoped access controls. No Internet service can guarantee absolute security. We do not claim an independent certification unless it has been formally completed and published.

7. Your Rights

Depending on your location and applicable law, you may have rights to access, correct, export, restrict processing of, or request deletion of personal information. To make a request, contact us at destek@alorestoran.com. We may need to verify your identity and retain information where law or legitimate operational requirements apply.

8. Data Protection Requests

We evaluate privacy requests under the laws that apply to the relevant person, restaurant, and processing activity. Where Alo Restoran processes customer data on behalf of a restaurant, the restaurant may be the appropriate first contact for the request.

9. Cookies

We use cookies and similar tracking technologies. For detailed information, please see our Cookie Policy. You can control cookie settings through your browser or our cookie consent tool.

10. Children's Privacy

The Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will delete it promptly.

11. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.

12. Changes to This Policy

We may update this Privacy Policy as the Service and legal requirements change. Material changes will be communicated through an appropriate channel and the current effective date will be shown on this page.

13. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a personal-data request, contact us at destek@alorestoran.com.

Questions about your privacy or data?