Legal
Refund Policy
Last updated: April 1, 2026
This policy explains how cancellations, billing questions, and refund requests are reviewed.
Clear billing review
Send the account and charge details to support. We review the applicable plan, agreement, payment status, and legal requirements.
1. Refund Requests
Refunds are not automatic or guaranteed unless required by applicable law or explicitly included in a signed commercial agreement. Each request is reviewed using the account, invoice, service usage, payment-provider status, and reason provided.
2. How We Review Eligibility
Send your account email, invoice or charge date, and the reason for your request to destek@alorestoran.com. We may ask for additional information needed to verify the account and transaction.
3. Subscription Cancellations
You may request cancellation from the billing area or through support. Unless your agreement states otherwise, access continues until the end of the paid billing period and the subscription will not renew after cancellation is confirmed.
4. Annual Plans
Annual-plan cancellation and refund terms follow the commercial terms accepted at purchase and any mandatory consumer rules that apply to the transaction.
5. Plan Downgrades
If you downgrade from a higher-tier plan to a lower-tier plan, the change will take effect at the start of your next billing cycle. There are no refunds or credits for the difference in price during the current billing period. Feature access will change at the start of the new billing cycle.
6. Usage and Third-Party Charges
Usage-based charges, telephony or messaging costs, custom setup work, and third-party provider charges may be non-refundable once consumed or delivered. The applicable invoice and agreement control the review.
7. Service Issues
If you believe a documented service issue affected a charge, include the date, branch, channel, and supporting details in your request. Any credit or refund depends on the applicable plan or signed agreement.
8. How to Request a Refund
Email destek@alorestoran.com with your account email, invoice or charge date, and a brief explanation. Approved refunds are returned through the original payment provider; processing time depends on that provider.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "last updated" date. For existing subscribers, the policy in effect at the time of your most recent payment will apply to that payment.
10. Contact
For refund requests and billing questions, contact us at destek@alorestoran.com.
Need a refund or have billing questions?
Include your account email and invoice or charge date so we can review it.
Contact Billing Support